The most common questions our customers ask are answered here...for further queries, please contact us.

What is UVC?

Sunlight contains 3 types of Ultra-Violet Light (UVA, UVB and UVC). UVC light effectively kills microorganisms including bacteria and viruses.

How effective are HEPA filters given what we know about the size of COVID-19 particles?

Authoritative sources (i.e CDC, ASHRAE) still recommend HEPA filtration as a control measure to help reduce the spread of COVID-19. Air Rover’s AIr Protection System (APS) is more than an air scrubber. It uses UVC light to kills microorganisms smaller than 0.3 microns in size.

How much does it cost to maintain/service this equipment?

This varies by use of the APS1000 and APS2000 systems. Applications vary from severe duty, i.e. hospital infectious isolation room (AIIR) use, to light duty, i.e., air sanitized periodically in a non-medical setting with a low number of air exchanges per hour, (2-4 ACH). It also depends on the number of hours the system is in use per year. All APS systems’ “true” 12-inch medical-grade HEPA filters and UV light bulbs are rated for 9,000 hours (375 days of 24/7 operation). Depending on hours used throughout the year and the brand of UV-C light technology used in your APS system, the replacement cost for UV-C lights and filters ranges from approximately $500 to $800 per year.

What is covered under the 1-year limited warranty?

The system’s fan/blower assembly, UV-C emitter and all electrical components are covered under Air Rover’s 1-year limited warranty.

Does not cover unusual wear, abusive, unreasonable use or supplemental damage or unauthorized repairs or from any use not in accordance with the instruction manual.

Defects that are the result of normal wear and tear will not be considered manufacturing defects under this warranty.

All warranty work must have written authorization from Air Rover, Inc. by requesting a Return Material Authorization (RMA) by calling Air Rover Support at (903) 877-3430.

Air Rover warrants only to the original purchaser.

For more information, see Warranty Services-Air Protection Systems (APS) on the Support menu of the Air Rover website.

How do I dispose of the UVC light bulbs?

Product Owners should consult their local waste management authority for approved disposal methods for consumable items.

How service intensive are the products and who typically performs service work?

Product Owners may service equipment in accordance with the instructions provided in the product service manual. Service can be performed in about 30 minutes. Many HVAC companies also offer service / maintenance agreements.

How much noise is generated while the unit is running?

The sound made by the APS1000 is highly dependent on your fan speed selection and is rated up to a maximum of 68 dbA@1m. At its highest speed, the APS1000 is capable of pushing high volumes of air through a 12-inch medical-grade HEPA filter at 800 cfm (cubic feet per minute).

The APS2000 is rated at 65 dbA @ 3m. Like the APS1000, the sound occurs at the front of the machine at the intake grille. On the sides and back of the unit, the sound is greatly reduced. People in the immediate vicinity can carry on a normal conversation while the APS2000 is running. At blower half-speed (1,000 CFM), the noise level is reduced to a whisper.

Do you have Air Rover personnel install or subcontract with local HVAC companies?

We recommend product owners hire a mechanical/HVAC contractor in their local area. Air Rover also has a nation-wide network of certified HVAC installers who can help.

How much time does an installation take?

When used as an indoor appliance, installation takes minutes. Ducted applications may require pre-inspection, following by a 1-day installation. Installation of multiple units with ducting throughout numerous rooms may require several days.

Are there consumables/aftermarket products being sold and who warehouses those components?

We supply the replacement HEPA filters and UVC lights, which are commercial-off-the-shelf items.

On the indoor APS2000 model, the intake and exhaust ports appear quite close. What prevents recirculation of cleaned (scrubbed) air back into the device?

To prevent recirculation of the cleaned air back into the unit, the APS2000 has several key design features. The intake louvers on top are angled upward to pull air from above the unit while the supply louvers are angled downward and outward. The discharge velocity is intentionally high to push air as far away from the unit as possible.

Do the APS systems generate ozone?

No, they do not. There are other products which use Ultraviolet Vacuum (UVV), a different wavelength that produces ozone which is known to cause adverse health effects. The air cleaning technologies used by Air Rover are 100% safe and environmentally friendly.